FAQ

Yes! I always reserve a few hours every day to accommodate new clients.

Yes, I am a native Mandarin and Taiwanese speaker. I have extensive experience and knowledge in working with clients who prefer speaking Mandarin or Taiwanese in session.

Please feel free to make an appointment on the site, by calling, or emailing. If calling, please be aware that I am often in session with a client, and may be unable to answer immediately. Please leave a voicemail with your name and contact information. I will always try to return your call within 24 hours, whenever possible. 

Please note that due to the COVID-19 pandemic, many insurance companies have waived co-pays for teletherapy. Ensure you are up to date on your coverage by checking with your insurance company on their policies during this time. 

Once an appointment is made, we are fully committed to the agreement. I ask that clients give a 24-hour notice should there be a need to cancel or reschedule an appointment. Otherwise, it is a $50 charge for late notice, or $100 for a no-show. Please note that insurance will be unlikely to cover the cost of no-show or late-change fees. 

7:15AM — 8:00PM on weekdays; 9:00AM — 5:00PM on Saturdays. 

Yes, Dr. Jean is a preferred provider for all Blue Cross Blue Shield Plans, and AETNA. Many clients who are members of other insurance plans frequently choose to work with Dr. Jean if their insurance provides partial payment for out-of-network providers. 

No, unfortunately we do not accept Medicare or Medicaid plans.

Most insurance plans cover counseling services a mental healthcare benefits. If you are using insurance, the only out-of-pocket cost would be your co-pay. Some insurance plans require members meet a deductible before benefits kick in. Please check with your insurance policy to better understand your coverage.

If you are not using insurance to cover the cost of counseling, I am happy to discuss a payment plan that works for your financial situation.